Sauna warranty.
Built to last.
At Salus Saunas, we stand behind the quality and craftsmanship of our products. This Limited Warranty applies exclusively to saunas and sauna components purchased directly from Salus Saunas by the original purchaser.
How long each part is covered.
Standard terms for residential use, measured from the original date of purchase. Please refer to each sauna's product page for detailed warranty information.
Replacement heating elements and sauna stones remain available for purchase after their warranty expires.
See the full coverage table →Three steps back to your sauna.
If your sauna or sauna component experiences an operational issue, please follow these steps.
Contact Support
Reach out to the Salus Saunas support team by phone or email.
Technical Troubleshooting
Our diagnostic team will guide you through a few quick tests. Most minor operational issues can be identified and resolved during this step.
Component Replacement
If the issue cannot be resolved through troubleshooting and the component is covered under warranty, replacement parts are provided at no cost. Standard ground shipping within the continental U.S. is covered for most small to medium components; however, the customer may be responsible for freight, oversized item charges, or expedited shipping requests.
Residential / Consumer Use
The standard coverage terms detailed on this page apply exclusively to non-commercial residential use.
Commercial Use
For commercial or community installations, any Limited Lifetime Warranty is limited to a duration of two (2) years from the original date of purchase.
What's covered, part by part.
All terms below are Limited Warranties covering manufacturing defects under normal operating conditions.
| Component | Coverage | Details |
|---|---|---|
| Structure | ||
| Structural wood | 5 years | Protects against manufacturing defects and structural wood failure under normal operating conditions. |
| Harvia electric heaters (Traditional & Hybrid saunas) | ||
| Harvia electric heater | 5 years | All Harvia electric heaters. |
| Xenio Wi-Fi control units | 5 years | |
| Other heater components | 5 years | |
| Heating elements / coils | 1 year | Replacement elements remain available for purchase after expiration. |
| Harvia sauna stones | 1 year | Replacement stones remain available for purchase after expiration. |
| HUUM electric heaters (Traditional & Hybrid saunas) | ||
| HUUM electric heater | 5 years | All HUUM electric heaters. |
| Heater components | 2 years | |
| Heating elements / coils / temperature sensor | 1 year | Replacement elements remain available for purchase after expiration. |
| HUUM sauna stones | 1 year | Replacement stones remain available for purchase after expiration. |
| Lighting | ||
| Interior & exterior lighting | 1 year | All internal and external sauna lighting fixtures, controllers, and power units, from the date of purchase. |
Structural wood exclusions
- Indoor Use Only: Infrared, Full Spectrum, and indoor-only Hybrid saunas are designed for indoor use. Installing these models outdoors voids the warranty.
- Does not cover natural wood discoloration, graying, or color fading, as these are normal characteristics of wood. Natural color changes can be minimized or prevented with proper wood sealing and tinting.
- Does not cover natural weathering, wood grain variations, minor expansion/contraction due to humidity changes, or damage caused by improper maintenance.
- Does not cover excessive external and/or internal water damage caused by weather, flooding, pressure washing, snow, or ice. Traditional saunas are built to handle the heat and steam of normal use, not prolonged exposure to rain, snow, or standing water. Leaks must be reported promptly (see Misuse & Negligence below).
Keep your coverage intact.
This warranty does not cover damage or failure resulting from:
Outdoor installation of indoor saunas
Installing an indoor-only sauna (Infrared, Full Spectrum, and indoor-only Hybrid models) outdoors automatically voids this warranty.
Sauna assembly
Saunas are designed to be assembled only once. Disassembling a sauna automatically voids the warranty, because the wood will not hold with the same strength when reassembled, reducing the sauna's structural integrity and durability by 85% to 90%.
Product modifications
Any unauthorized alterations, structural modifications, or custom wiring made to the sauna or its components.
Incorrect installation
Assembly, electrical wiring, or installation not performed strictly according to the official product manual and local building/electrical codes.
Misuse & negligence
Damage caused by improper handling, physical abuse, lack of basic maintenance, or operating the unit outside recommended guidelines. Customers are responsible for maintaining their sauna and for notifying Salus Saunas of any issue within a reasonable time frame. For example, if your outdoor traditional sauna is leaking excessively from rain or snow, you must let Salus Saunas know.
Original address
This warranty is valid only for the original installation address provided at the time of purchase. Relocating the sauna to a different address will void the warranty.
Non-direct purchases
Products acquired through unauthorized third-party resellers or second-hand sellers.
The fine print.
Non-Transferable
This warranty applies solely to the original purchaser and cannot be transferred to subsequent owners.
Limitation of Liability
Salus Saunas is not responsible for labor costs associated with removing, inspecting, or installing replacement parts, nor for indirect, incidental, or consequential damages resulting from product failure.
Need help with your sauna?
Our support team will walk you through troubleshooting and next steps.
Have questions or concerns? Consult our sauna experts
Sales Support:
(888) 287-0111
sales@salussaunas.com
Technical Support:
(425) 689-9000
techsupport@salussaunas.com
Customer Support:
(425) 333-9003
customerservice@salussaunas.com
For Mail Only:
7345 164th Ave NE Ste 145-395 Redmond, WA 98052
