Cancellation and Return Policy

Cancellations, Refunds and Returns

Salus Saunas offers refunds to customers. Please see our policy below.

  1. 100% refund if the order is cancelled at least 7 days before it is scheduled to ship.
  2. If orders are cancelled within 7 days of the estimated ship date, the customer is granted a 50% refund because of production costs.
  3. If the order is cancelled after shipping, the customer is charged the return shipping fee from the carrier as well as a 30% restocking fee.
  4. Salus will accept the return of products within 30 days of receipt for a refund minus the return shipping charges and a 30% restocking fee (not including sales taxes if applied).
  5. The sauna or products must be returned in original packaging. Credit will be given upon inspection of the product to ensure all items are included and in good condition.
  6. To arrange a return, contact Salus Saunas at 844-618-0017.
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