How You Can Help with Troubleshooting:
1. Please send photos of the back wall of your sauna, including the heater, to determine the height of the heater itself and the temperature sensor placement.
2. After removing the top cover/grill of the sauna heater and the top layer of stones, take a photo of the exposed heating elements. These will sometimes be damaged if the stones are jammed into the heater.
3. After removing the bottom plate/cover of your heater, our team member will need to see the wiring. Please ensure that all cables visible below your heater in the photo.
4. We will need a photo of your breaker that your sauna is using to ensure a GFCI breaker is not in use.
After these photos are received, one of our specialists can move further into troubleshooting. Rest assured, all issues are resolved with one of our heater specialists or the heater is replaced because it is covered under warranty.